Frequently Asked Questions (FAQ)

Where do you ship from?

We ship from Jakarta Barat, Indonesia.

What shipping couriers do you use?

We use J&T, SiCepat, AnterAja, and other available couriers.

When will my order be shipped?

Orders placed before 2 PM are shipped the same day. Orders after 2 PM will ship the next business day.

Are the items ready stock?

Yes, all items are ready stock unless stated otherwise.

What payment methods do you accept?

We accept QRIS, bank transfer, e-wallets, ShopeePay, and other supported methods.

Can I exchange or return items?

Yes, exchanges and returns are accepted within 2 days after receiving your order.

Who covers the return shipping fee?

Return shipping costs are covered by the customer.

Do you provide size charts and material details?

Yes, each product includes a size chart and fabric information in the description.

What sizes are available?

Most items are free size, and many are also available in S–XL.

How can I contact customer service?

You can reach us via WhatsApp using the link in our footer.

Our service hours are 8 AM – 9 PM.